Privacy Policy

Made by Fire (“MbF”) respects your privacy. We work to ensure your privacy is protected when using our website – This privacy policy explains:

  • What is personal data?
  • What personal data we collect about you through our website?
  • What personal data we collect, why we collect it, what we do with it and how long we keep it?
  • How do we share this personal data?
  • How long do we keep this information, and how we protect it while we have it?
  • What rights you have to control your information?
  • How you can get in contact with us?

Made by Fire Ltd, is the controller of personal data collected from visitors to this website in accordance with this privacy policy and is responsible for ensuring that such personal data is processed in accordance with applicable laws.

How do we collect personal data about you?

MbF collects personal data about you when such data is provided by you during the following circumstances:

  • When you use the contact form on our website.
  • When you apply for a job through our website.

The personal data you provide to us is as follows:

  • information about your identity.
  • your email address.
  • your telephone number.
  • your email address.

We also collect personal data about you when such data is generated by your use of our services. Information we collect this way is e.g. IP address, user history and browser settings. Personal data can be generated from cookies that we place on your computer. For further information about cookies, please see our cookie policy.

What personal data we collect, why we collect it, what we do with it and how long we keep it?

We collect and use personal data about you for various purposes, as mentioned below:

a) Provide you with the best customer service possible.
Personal data: Identity (first name and second name), telephone number, and email address.
Use: The personal data is used for communication and answering questions you have asked us.
Legal basis: We have a legitimate ground to provide you with the best customer service possible.
Erasure:This information will be erased 3 years post your correspondence with us or upon your request.

b) To evaluate, develop and improve our services, systems and communication for you and other website visitors.
Personal data: User-generated data (e.g. clicks, time spent, categories visited etc.), geographic location, correspondence and feedback relating to our products, technical data (e.g. language, IP-address, device type, browser settings, time zone, operating system, platform), information about how you have interacted with us, i.e. how you have used our services, response times, page errors, entry and exit pages etc.
Use: We use the personal data on an individual and aggregated level to continuously offer a more user-friendly experience (e.g. changes to the user interface or new functionality, collect information from our customers to develop and improve our services, improve the quality and speed of response for all visitors contacting customer service and continuously improve our IT systems and the overall security of the website.
Legal basis: The processing of the above information is necessary to improve our website, services, systems, and communication.
Erasure: This information will be deleted or anonymised no later than 3 years after the collection of the information.

How do we share your personal data?

We work with a number of third parties (“processors”) who are core service providers for our business to function. These external companies provide us with key services, products and applications to run our business. They are as follows:
(a) Auditors,
(b) Marketing (e.g. traffic driving services).

When we share your personal data in accordance with the above, we only share the data for the purpose which have been explained to you above. We make sure that all our third party processors give sufficient guarantees as to the security and confidentiality of your personal data. We will always have written agreements with the third party processors.

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

We do also share your information with other controllers of personal data. Such other controllers are authorities (police, tax authority or other authorities) if we are obliged to share information according to law or suspected criminal activities, payment providers and transport companies. When your information is shared with these controllers, those controllers will be responsible for your personal data and we refer to them regarding the handling of such personal data.

Where do we store your personal data?

The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.

How do we keep your information safe?

The security of your information is paramount to us. We use encryption for transfer of data and our networks are regularly monitored to ensure they remain secure.

We also regularly review our measures to ensure they are up to date and in line with latest developments. Data that is transmitted via the internet or in email, cannot be 100% secure. As a global environment, transmitting data to us may take place outside the EEA.

We will take every reasonable precaution to keep your information safe but it cannot be guaranteed and so please be aware that any information you do transmit to us is at your own risk. Once we have received your information we will use our best effort to ensure its safety within our network, which sits within the EEA.

How long do we keep your personal data?

We do not keep your personal data for a longer period than is necessary for the fulfilment of the purpose which have been described to you above. The relevant retention periods are specified under each purpose above.

Your Rights

You have a lot of rights relating to your personal data:

  • You have the right to be informed about certain details on the processing of your data.
  • You have the right to receive a copy of the personal data we process about you. You can receive this data by contacting us through the online form in the Contact page on our website.
  • You have the right to correct the personal data we process about you if you see that it is inaccurate.
  • You have the right to withdraw your consent, so if we have asked for your consent to process personal data for a certain purpose, you may withdraw such consent.

You have the right to erasure if:

  • The personal data is no longer necessary for the purposes it was collected for.
  • Your particular situation gives you the right to object to processing on grounds of legitimate interest.
  • Processing the personal data has been unlawful.
  • here is a legal obligation under EU law for us to erase the data.

You have the right to request us to restrict the processing of your data if:

  • The personal data we have about you is inaccurate.
  • the processing is unlawful and you ask us to restrict the use of the personal data instead of erasing it.
  • we no longer need the personal data for the purposes of the processing, but if we still need it for the establishment, exercise or defence of legal claims.
  • you have objected to the processing claiming that the legal basis of legitimate interest is invalid and are waiting for the verification of this claim.

You have the right to object to the processing of your data if:

  • you can show that your interests, rights and freedoms regarding the personal data outweigh our interest to process your personal data.

Please note that the same personal data about you may be used for more than one purposes, so if you object to the use of some information for a certain purpose, the same information may still be used for another purpose which we have explained to you above.

You have the right to data portability:

  • for personal data that you provided to us.
  • if the legal basis for the processing of the personal data is the fulfilment of contract or consent.
  • We will send a copy of your data in a commonly used and machine-readable format to you. If you want to exercise your rights, contact us through the online form in the Contact page on our website.

Changes to how we protect your privacy

We may change our privacy policy from time to time, to reflect how we are processing your data.

How to contact us

If you have any questions or feedback about this policy or want to exercise any of your rights as set out above, or have a complaint, then please don’t hesitate to contact us. You can contact us by dropping us a line through the online form in the Contact page.